Refund Policy

Hassle-Free Returns & Refunds

At JDM West Coast, customer satisfaction is important to us. If an eligible product does not meet your expectations, you may request a return in accordance with this Returns & Refunds Policy.

This policy explains our return requirements, refund process, product eligibility, fees, and important conditions that apply to returned merchandise.

Return Window

Eligible products may be returned within 14 days from the date your order is delivered.

Return requests submitted after the 14-day return period may not qualify for a refund unless otherwise required by applicable law or covered under a separate warranty agreement.

Refund Processing

Once your returned item has been received and inspected, approved refunds are typically processed within 10 business days.

Refunds are issued to the original payment method used when the order was placed, less any applicable restocking fee and freight charges as outlined below.

Processing times may vary depending on your financial institution or payment provider.

How to Request a Return

Returning an eligible item is simple.

Step 1 – Contact Our Team

Contact JDM West Coast within 14 days of delivery at sales@jdmwesttcoast.com and provide your:

  • Order number
  • Product information
  • Reason for the return

Step 2 – Return Authorization

Our customer support team will review your request and, if approved, issue a Return Authorization (RA) along with return instructions.

Returns sent without an authorized RA number may be refused.

Step 3 – Return Shipment

Carefully package the product and return it according to the instructions provided.

For engines, transmissions, and other oversized freight shipments, our team will coordinate the appropriate freight return process where applicable.

Step 4 – Inspection & Refund

After the returned item arrives at our facility, it will be inspected to verify that it meets our return requirements.

If approved, your refund will be processed within 10 business days, less any applicable restocking fee and freight charges.

Return Eligibility

To qualify for a refund, returned products must generally:

  • Be returned within the applicable 14-day return period.
  • Be in their original condition.
  • Be free from damage caused after delivery.
  • Include all original components where applicable.
  • Not have been disassembled, parted out, installed, or modified.

JDM West Coast reserves the right to deny returns that do not satisfy these requirements.

Product Return Guidelines

Engines & Transmissions

Eligible for return within 14 days provided the engine or transmission:

  • Has not been installed.
  • Has not been disassembled or parted out.
  • Has not been modified or altered.
  • Has all original components.
  • Remains in the same condition as received.

Items Not Eligible for Return

The following products or circumstances are generally not eligible for return:

  • Installed products.
  • Disassembled or parted-out engines and transmissions.
  • Modified or altered products.
  • Products that have been cut, drilled, welded, or otherwise changed.
  • Products damaged after delivery.
  • Products showing misuse or neglect.
  • Custom-built or special-order products.
  • Products sold as “As-Is” or marked as non-returnable.

Restocking & Return Fees

For any orders that are refused or returned for reasons other than a JDM West Coast error, a restocking fee of 25% of the item amount will be charged to cover the costs associated with processing and restocking the item.

All original and return freight charges are the responsibility of the customer and are non-refundable, without exception.

Return Shipping

Responsibility for return shipping depends on the reason for the return.

If the return is the result of:

  • An incorrect shipment by JDM West Coast.
  • A verified warranty issue.

JDM West Coast will provide return instructions and advise whether return shipping will be arranged or reimbursed.

For customer preference returns or incorrect purchases, the customer is responsible for all original and return freight charges, in addition to the applicable restocking fee.

Shipping Damage Disclaimer

JDM West Coast takes great care in packaging and shipping engines, transmissions, and parts. However, once a shipment leaves our warehouse, responsibility for its condition in transit lies with the carrier. Please inspect your shipment immediately upon delivery and report any damage as outlined below.

Damaged or Incorrect Deliveries

Please inspect your shipment immediately upon delivery.

If your order arrives damaged or you receive an incorrect item:

  1. Notify JDM West Coast within 48 hours of delivery.
  2. Retain all packaging materials where possible.
  3. Take photographs showing the damage or incorrect shipment.
  4. Contact our customer support team before returning the product.

Prompt reporting allows us to resolve the matter as quickly as possible.

Associated Expenses

Any expenses incurred in connection with the installation, labor, or transport of a product are not covered by JDM West Coast. Customers are responsible for these additional costs.

Return & Refund Frequently Asked Questions

How long do I have to request a return? Eligible products may be returned within 14 days from the delivery date.

When will I receive my refund? Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.

Do I need a Return Authorization? Yes. A Return Authorization (RA) must be obtained before returning any merchandise.

Can I return an installed or disassembled engine or transmission? No. Installed, disassembled, parted-out, modified, or altered engines and transmissions are not eligible for return.

Who pays return shipping? Return shipping responsibility depends on the reason for the return and will be explained when your Return Authorization is issued. In most cases, the customer is responsible for original and return freight charges.

Is there a restocking fee? Yes. Refused or customer-initiated returns are subject to a 25% restocking fee, in addition to applicable freight charges.

What if my refund has not appeared? If your refund has not appeared after the normal processing period, please contact our customer support team so we can assist you.

Contact Us

If you have questions regarding returns, refunds, exchanges, or return eligibility, please contact our customer support team at sales@jdmwesttcoast.com before returning your purchase.

By purchasing from JDM West Coast, you acknowledge and agree to the terms set forth in this Returns & Refunds Policy.